SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy applies to orders placed through the ATELIER 11 MONACO online store.
DELIVERY OF ITEMS IN STOCK
If the item is in stock and the order has been confirmed, we will arrange delivery according to the destination and availability of our delivery service.
DUBAI VIP DELIVERY
For items in stock, delivery within Dubai is usually completed within one day through our VIP delivery service. Your jewellery will be delivered by our personal driver, ensuring a secure, discreet and premium delivery experience.
DELIVERY WITHIN THE UNITED ARAB EMIRATES
For items in stock, delivery within the United Arab Emirates is usually completed within 4 days from order confirmation.
DELIVERY TO THE EUROPEAN UNION
For items in stock, delivery to countries within the European Union is usually completed within 6 days from order confirmation, subject to shipping arrangements, customs procedures and local delivery conditions.
ITEMS NOT IN STOCK
If the item is not currently in stock, delivery may take up to one month. We will inform you of the estimated delivery timeframe during the purchase approval and coordination process before the order is finalised.
BESPOKE, MADE-TO-ORDER AND PERSONALISED ITEMS
For bespoke, made-to-order, engraved, personalised or specially sourced items, delivery time may vary depending on the complexity of the piece, production schedule and availability of materials. The estimated delivery timeframe will be confirmed individually before or after the order is placed.
DELIVERY CONDITIONS
Delivery timeframes are estimates and may be affected by payment confirmation, address verification, customs procedures, public holidays, force majeure events or circumstances beyond our control.
For security reasons, high-value jewellery may require identity confirmation and signature upon delivery.
QUESTIONS & CONTACT INFORMATION
If you have any questions regarding shipping or delivery, please contact us before placing your order.