Privacy Policy
This Privacy Policy governs and applies to anyone accessing or using the website located at https://www.atelier11.ae, our mobile application(s), our blog(s), and any other website(s) (collectively, the "Site") owned and/or operated by ATELIER 11 MONACO FZCO (hereinafter "ATELIER 11 MONACO," "we," "us," or "our"). ATELIER 11 MONACO respects your right to privacy. This policy outlines what personally identifiable information we may collect, how we use this information, and your rights regarding your personal data. It also describes other important topics relating to your privacy.
1. INFORMATION WE COLLECT
ATELIER 11 MONACO collects personally identifiable information (such as name, email address, telephone number, or physical address) that you voluntarily provide through our website, via email, social media, telephone, or other communication channels.
Our web server automatically collects general information about visits to our Site. While IP addresses (the Internet address of a computer) are logged to track a user's session, the user remains anonymous. We analyze this data for trends and statistics, such as which parts of our site users visit, how long they spend there, their domain names, and geographic regions of requests. We do not link your IP address to any personally identifiable information.
We also collect general information (such as browser type and requested files) to improve our website and better meet your needs.
ATELIER 11 MONACO requests and collects personal information from our customers at various points, including but not limited to when you make a purchase, create an account, communicate with us via social media, write a product review, participate in events or promotions, contact our customer service team, or post other user-generated content on this Site.
2. PERSONAL INFORMATION YOU PROVIDE TO US
We receive and store any information you knowingly provide to us, such as:

• Full name
• Email address
• Phone number
• Shipping Address
• Billing Address
• Payment details (such as credit/debit card information) for the sole purpose of completing your transaction. Please note: full payment card details are not stored on our servers.
• Username and password for your ATELIER 11 MONACO account
• A record of your ATELIER 11 MONACO orders, purchase history, shopping preferences, and wish lists
• Information provided through your interactions with us on social media
• Location and geographic information (if you use our mobile site or app and grant permission)
• Any other details you submit to us or that may be included in information provided by third parties (e.g., gift recipients).

3. WHY WE COLLECT YOUR PERSONAL INFORMATION (PURPOSES OF PROCESSING)
We use your Personal Information for legitimate business purposes, including:

• To process and fulfill your orders, including payment processing and delivery.
• To communicate with you regarding your orders, account, and inquiries.
• To manage your account and provide you with customer support.
• To improve our website, products, services, and customer experience.
• To send you marketing communications (e.g., newsletters, special offers) only with your explicit prior consent.
• To conduct internal analysis, such as monitoring trends and statistics.
• To comply with legal obligations and protect against fraudulent transactions.

All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties beyond what is necessary for transaction processing.
While we implement appropriate technical and organizational security measures, https://www.atelier11.ae cannot guarantee the absolute security of information disclosed online.
4. LEGAL BASIS FOR PROCESSING
The collection and processing of your Personal Information are based on one or more of the following legal grounds:

• Your explicit consent (e.g., for marketing emails).
• The necessity to perform a contract with you (e.g., processing your purchase).
• Compliance with a legal obligation.
• Our legitimate business interests (e.g., website security, fraud prevention, improving our services), provided your interests and fundamental rights do not override those interests.

5. DATA RETENTION
We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, order information is retained to comply with financial regulations and for warranty purposes. When your data is no longer needed, it will be securely deleted or anonymized.
6. HOW WE MANAGE AND PROTECT YOUR PERSONAL INFORMATION
We take all reasonable steps to keep your Personal Information secure using a combination of secure computer storage, controlled physical records, and other measures. We protect your data from misuse, loss, unauthorized access, modification, or disclosure. Access to personal data is restricted to authorized personnel only.
7. OUR DISCLOSURE OF YOUR INFORMATION
ATELIER 11 MONACO does not sell or rent your personal information to unaffiliated third parties for their promotional purposes.
We may share your information with trusted third-party service providers only to the extent necessary to operate our business and provide services to you, under strict confidentiality agreements. These include:

• Payment Processors: To securely handle credit/debit card transactions.
• Shipping and Delivery Agents: To deliver your purchased products.
• IT and Cloud Service Providers: For hosting, maintenance, and analytics.
• Marketing Service Providers: (Only if you have consented to marketing) for managing email campaigns.

These third parties are prohibited from using your personal information for any other purpose.
In the event of a merger, sale of company assets, financing, or acquisition, your information may be transferred as a business asset. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
8. LEGAL DISCLOSURE
We may disclose your personal information if required to do so by law, or in the good faith belief that such action is necessary to:

• Comply with a legal obligation or judicial proceeding.
• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing in connection with the Site.
• Protect the personal safety of users of the Site or the public.

9. INTERNATIONAL DATA TRANSFERS
ATELIER 11 MONACO FZCO is based in the United Arab Emirates (UAE). Your information may be processed and stored on servers located outside the country where you live, including in jurisdictions that may have different data protection laws. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
10. YOUR RIGHTS
Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: To request a copy of the personal information we hold about you.
• Rectification: To correct inaccurate or incomplete information.
• Erasure ("Right to be Forgotten"): To request the deletion of your personal data under certain circumstances.
• Restriction of Processing: To request that we limit how we use your data.
• Data Portability: To receive your data in a structured, machine-readable format.
• Objection: To object to our processing of your data based on legitimate interests.
• Withdraw Consent: To withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at atelier11monaco@gmail.com. We may need to verify your identity before processing your request. We will respond within a reasonable timeframe as required by law.
11. COOKIES AND TRACKING TECHNOLOGIES
Our Site uses cookies and similar tracking technologies. For detailed information on the cookies we use and your choices regarding cookies, please see our separate [Cookie Policy].
12. LINKS TO THIRD-PARTY SITES
Our Site may contain links to other websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.
13. USER GENERATED CONTENT
Any personal information you voluntarily disclose online in public areas of the Site (e.g., product reviews, comments) becomes publicly available and can be read and used by others. We are not responsible for the personal information you choose to submit in these forums.
14. CHILDREN'S PRIVACY
Our Site is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a Child without verification of parental consent, we will take steps to remove that information from our servers.
15. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
16. CONTACT US
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
ATELIER 11 MONACO FZCO
Email: atelier11monaco@gmail.com
Website: https://www.atelier11.ae